At Coasting Around, we are committed to safeguarding the personal information of our guests, website visitors, and community. This Privacy Policy details how we collect, utilise, store, and secure your personal details in strict compliance with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth).
By interacting with our digital platform, booking a vessel, or subscribing to our updates, you acknowledge and consent to the data collection practices outlined in this document.
To provide a seamless, safe, and premium self-drive boat hire experience, we collect specific information from our customers and participants. This information generally falls into two categories:
1.1 Information You Provide to Us Directly
Identity Details: Full names, dates of birth, and copies of government-issued photo identification (such as a driver’s licence) required to verify our designated Skippers.
Contact Information: Email addresses, mobile phone numbers, and physical or billing addresses.
Financial Data: Credit/debit card numbers, expiration dates, and security codes processed securely through our third-party merchant payment gateways for bookings and security bonds.
Health & Dietary Data: Voluntary disclosures regarding severe food allergies or mobility assistance required for catering or boarding safety.
1.2 Information Collected Digitally via Technology
Device & Usage Data: IP addresses, browser types, operating systems, and device identifiers when you browse our website.
Navigational Behaviour: Pages visited, duration of stay, click patterns, and referral links, captured via cookies and analytical pixels.
We do not sell your data. We use the information we collect strictly to manage our business operations and maintain maritime safety standards, including:
– Booking Management: Processing your reservations, confirming schedules, and managing credit holds or security bonds.
– Safety & Compliance: Verifying that our Skippers are over the age of 18, ensuring capacity limits are met, and cross-referencing liability waivers.
– Customer Communication: Sending booking confirmations, safety brief updates, weather notices, and responding to inquiries.
– Marketing & Engagement: Distributing occasional newsletters, special seasonal offers, and promotional material. *You may opt out of these marketing communications at any time via the “unsubscribe” link.*
– Platform Optimisation: Analysing user trends to improve our website functionality, streamline our booking system, and enhance our overall customer service.
We only disclose your personal information to third parties under specific, necessary circumstances, such as:
– Service Providers: Trusted digital platforms that support our operations, including booking management software, secure payment processors, automated email systems, and IT support.
– Catering Partners: Disclosing relevant numbers, delivery times, and critical dietary or allergy restrictions to our third-party food and beverage suppliers.
– Legal & Maritime Authorities: If requested by law enforcement, maritime safety regulators (such as Maritime Safety Queensland), emergency services, or our insurance providers in the event of an accident, collision, or investigation.
The security of your personal information is a top priority. Coasting Around employs industry-standard electronic, physical, and managerial safeguards to prevent unauthorized access, modification, disclosure, or misuse of your data.
– Secure Transactions: All financial transactions and checkout procedures are protected using encrypted Secure Socket Layer (SSL) technology.
– Data Retention: We retain your data only as long as legally required for commercial, financial, tax, or maritime safety records. Once it is no longer required, it is securely destroyed or permanently anonymised.
Our website utilises “cookies” and similar tracking mechanisms to elevate your browsing experience and remember your preferences.
– What they do: Cookies help keep track of your pending booking selections and help us analyse web traffic.
– Your Control: You can choose to configure your web browser settings to reject cookies or alert you when they are being sent. However, please note that disabling cookies may affect the functionality of our online booking engine.
You have a legal right to request access to the personal information Coasting Around holds about you. You can also request that we update, correct, or delete inaccurate or outdated details.
If you wish to review your information, or if you believe the data we hold is incorrect, please contact us directly via email. We will process your request promptly, subject to identity verification.
Coasting Around reserves the right to modify, update, or completely rewrite this Privacy Policy at any time to reflect changing regulations or operational shifts. Any changes become effective immediately upon being published on our website. We encourage you to review this page periodically to stay informed on how we protect your information.
If you have any questions regarding this Privacy Policy, wish to file a complaint about a potential breach of the Australian Privacy Principles, or need to update your details, please reach out to our management team via our official website contact channels. We take all privacy matters seriously and will investigate and respond to any complaints in writing within a reasonable timeframe.